Troubleshooting

Panel Not Loading

The panel doesn't open in the browser.

• Make sure you've registered your server on the WardenCore panel
• Check that the HTTP port is open in your firewall
• Verify the SCUM server is running — WardenCore starts with the game server
• Try accessing http://your-ip:port directly (not HTTPS, unless you have TLS configured)

Can't Log In

The Steam login page doesn't appear or login fails.

• Make sure your Steam account is the server owner registered on the WardenCore panel, or that you've been added as a sub-admin in Settings > General
• Clear your browser cookies and try again
• If you're behind a reverse proxy, make sure it's forwarding the correct headers

Discord Bot Not Responding

The bot is online but doesn't respond to commands.

• Player commands (!bank, !daily, !buy) only work in the designated Bot Commands channel. Check Settings > Discord > Channels
• Admin commands work in any channel but require your Discord role to be in the Admin Roles list
• Make sure the bot has permissions to read messages and send messages in the channel
• Check that you're using the correct prefix (default: !)

Commands Return "Unknown Command"

You type a command in the console but get "Unknown command".

• Check the command name — use help to see all available commands
• Commands are case-sensitive
• Make sure you're not including the prefix in the console (the console doesn't use !)

Players Can't Link Accounts

Players click the button but don't get a code.

• Make sure the Welcome Pack is enabled in Settings > Discord > Bot-Shop
• The bot needs permission to send messages in the channel
• If using the !welcomepack text command, a DM is sent — the player needs to have DMs open

Daily Reward Not Working

Players get an error when using !daily.

• The Daily Pack must be enabled in Settings > Discord > Bot-Shop > Daily Pack
• Players must have their Discord account linked first
• Each player can only claim once per 24 hours

Items Not Delivered

A player bought a pack but didn't receive items.

• Check the purchase history in Settings > Packs > History
• Make sure the player is online in-game when purchasing — items are delivered to the active character
• If the status shows "failed" or "refund_failed", the pack contents may have an error — check the error message

Database Locked

You see "database is locked" errors in logs.

• This usually means the game server and another tool are accessing the database simultaneously
• Stop any external database tools before starting the server
• WardenCore handles database access automatically — you don't need to manage it manually